About your donation

1. What your gift supports

One Day For Them is designed to support children and families in Palestine with practical essentials such as food, clean drinking water, blankets, shelter items, clothes, shoes, hygiene supplies and other urgent support identified through a safe and verified process.

To you, £5 may be the price of a coffee. To someone else, it can help toward a day of meals. One minute for you can become one day of care for them. The message is simple, but the delivery must be careful: a gift can only help through a lawful, safe and properly verified organisation and partner network.

2. What the amounts mean

The real value of a gift can change because of family size, supplier prices, access restrictions, transport, currency changes, availability, local partner costs and urgent changes in need. Before launch, the organisation should publish a current budget, the date it was checked and how fees or overheads are handled.

3. How a donation should move

1. Give securely: use only the verified payment link shown on the final website.
2. Record the purpose: the organisation records the amount, date, appeal and any lawful donor preference.
3. Plan the response: a trained team or verified partner identifies the safest practical use of the funds.
4. Deliver essentials: food, water, warmth or other support is distributed when access and safety allow.
5. Report clearly: the organisation publishes a summary of what happened without exposing families or creating risk.

“Hand to hand” should mean traceable, not physically guaranteed in every situation. The final campaign should record the date, location or programme, type and quantity of support, partner role and any material change. It should not publish names, addresses or identifying photographs just to prove impact.

4. Restricted and flexible gifts

If a final donation page labels a gift as restricted to a specific appeal, the organisation must use it consistently with that restriction and applicable law. If the gift is unrestricted, it may be used for the campaign’s wider charitable purposes, including delivery, safeguarding, monitoring, payment processing and reasonable administration.

If it becomes impossible, unsafe, unlawful or impractical to deliver the stated activity, the organisation may need to use funds for the closest related purpose. The final appeal should explain this possibility before payment and report any material change honestly.

5. Donations are non-refundable

This policy does not remove rights that cannot lawfully be excluded. The organisation may need to verify the payment and donor before processing a request. Refund timing may depend on the payment provider and the method used.

6. Fees and costs

The final donation page will explain whether the payment provider, platform, currency conversion, bank or fundraising service charges a fee, and whether the donor can choose to cover it. No statement such as “100% goes directly to a family” should be used unless the organisation can prove exactly what it means and how essential delivery and safeguarding costs are funded.

7. If you know a family

You may be invited to add a family name or referral. Please share information only with permission and through the secure channel provided. A name does not guarantee that support will be approved or delivered. The organisation may need to check the person against a verified list, assess safety and need, avoid duplication and consider whether contact is possible.

• Never publish family names, phone numbers, addresses or photographs in comments or social media.
• Do not promise a family that a specific gift will reach them.
• Do not share information about children or health unless it is necessary and lawful.
• The organisation may decline a referral where it cannot verify it or where sharing support could create risk.

Read the full Privacy Notice before sharing personal information.

8. Gift Aid

Gift Aid is not automatic. It can only be claimed if the legal organisation is eligible, has completed the required HMRC process and receives a valid declaration from a donor who meets the conditions. The final page will tell you whether Gift Aid is available. Donors should check their own tax position and tell HMRC if needed.

9. Reporting and accountability

We intend to publish updates that are useful without turning people’s hardship into publicity. Reports may include the period covered, areas reached, number of households supported, categories of essentials delivered, partner role, major access issues, fees or overheads and the next priority.

Where a report contains a person’s story, image or quotation, the organisation should obtain informed consent, protect the person from retaliation or stigma and offer a way to withdraw consent where appropriate. Anonymised reporting will usually be safer.

10. Questions before donating

• Who is the legal organisation receiving the money?
• Is its registration or company information published and verifiable?
• Is the payment link on the verified domain or payment provider?
• Does the site explain whether gifts are restricted or flexible?
• Are non-refundable terms, privacy and safeguarding information visible before payment?
• Does the organisation explain how it will report delivery without exposing families?

If these answers are not clear, wait until they are published and verified.

11. Donation questions and complaints

For the full legal terms, read Terms & Conditions. For information about personal data, read the Privacy Notice.